Returns and Exchanges

 Returns for Exchange

. You have 7 days to request an exchange. (7 days after your package has been
  delivered - verified by tracking).
. Exchanged merchandise must be in New and Resaleable condition.  All used helmets
  will be rejected.  Any scratches or signs of use will void your exchange.  Any washed
  merchandise is void of exchange.  All returns must be accompanied by an order
  number, all original packaging materials and paperwork.   Please ship your box in
  appropriate packaging, pre-insured and tracked.
. Customers are responsible for all shipping and insurance fees. 
  We are not responsible for lost packages, you must consult any lost packages with
  your shipping carrier.
. Customers will be billed shipping for the exchanged item.
. Cross shipments are available by request.  Customer's credit card will be charged for
  the exchange and then the hold removed once the returned item is received and
  verified.  If any items are not in NEW condition, they will be returned and you will be
  billed for the returned item.
. All returns must be accompanied by a Return Authorization Number.  To request a
  Returns Authorization Number, please complete our ONLINE RMA FORM.
. All sales are final after 7 days of delivery.


  Offline Return Merchandise Authorization Form (RMA) can be DOWNLOADED HERE. 
  You will need Adobe Acrobat to view and print this form

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 Returns / Exchange For Defective Products

. You have 3 days to REPORT a product that was received defective.  If you see the
  packaging is defective upon receipt, then report the problem immediately to the
  shipping carrier.  A direct claim may have to be made with the shipping carrier.
. If you "out of the box" received any defective items, then you have a DOA (Dead on
  Arrival) claim.  After REPORTING the problem, we will make arrangements to have the
  merchandise picked up and a replacement sent to you immediately.  All items are
  shipped standard ground.
. DOA defective items will be replaced with the same or comparable item.
. Thank you for your patience, as this procedure may take another 5 - 7 working days. 
. All DOA merchandise should be carefully repacked and ready for pickup by an
  authorized freight carrier. 
. There is no out of pocket expense from the customer. 
. You may be required to drop your package at the local UPS/ FedEx or US Postal office.
. All defective merchandise reported after 3 days of delivery date will be handled under
  the normal Warranty procedure.
. To claim any warranty service within 30 days, use our Authorized Warranty Request
  Form.

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 Returns for Refund

. All returns are applicable to a 20% restocking fee or $25 whichever is greater.
. You have 7 days to request refunds (7 days after your package has been delivered - 
  verified by tracking).  Please allow 5 working days for your credit to appear on your
  credit card.  Please allow 2 weeks for any refund checks to arrive.
. Returned merchandise must be in New and Resaleable condition.  All used helmets will
  be rejected.  Any scratches or signs of use will void your return.   Any washed
  merchandise is void of returns.  All returns must be accompanied by an order number,
  all original packaging materials and paperwork.  Please ship your box in appropriate
  packaging, pre-insured and tracked.
. Customers are responsible for all shipping and insurance fees. 
  We are not responsible for lost packages, you must consult any lost packages with
  your shipping carrier.
. All returns must be accompanied by a Return Authorization Number.  To request a
  Returns Authorization Number, please complete our ONLINE RMA FORM.
. All sales are final after 7 days of delivery.

  Offline Return Merchandise Authorization Form (RMA) can be DOWNLOADED HERE. 
  You will need Adobe Acrobat to view and print this form

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 Returns for Store Credit

. All returns for credit are applicable to a 10% restocking fee or $15, whichever is
  greater.
. You have 7 days to request a return for store credit. (7 days after your package has
  been delivered - verified by tracking).  Credits are applicable immediately after
  approval by our service dept.
. Returned merchandise must be in New and Resaleable condition.  All used helmets will
  be rejected.  Any scratches or signs of use will void your return.   Any washed
  merchandise is void of returns.  All returns must be accompanied by an order number,
  all original packaging materials and paperwork.  Please ship your box in appropriate
  packaging, pre-insured and tracked.
. Customers are responsible for all shipping and insurance fees. 
  We are not responsible for lost packages, you must consult any lost packages with
  your shipping carrier.
. All returns must be accompanied by a Return Authorization Number.  To request a
  Returns Authorization Number, please complete our ONLINE RMA FORM.
. All sales are final after 7 days of delivery.


  Offline Return Merchandise Authorization Form (RMA) can be DOWNLOADED HERE. 
  You will need Adobe Acrobat to view and print this form